How to Contact Traveloka Consumer Call Center
Traveloka call centers are very useful to their consumers in solving various kinds of problems. Traveloka itself is the largest ticket booking site in Indonesia. This site was the first site to provide such services. That’s because traveloka itself began to open in 2012.
At the time, there weren’t many internet users in Indonesia. The explosion of users in Indonesia itself occurred in 2013. Traveloka, which was created, became stronger than competitors, which were created only after the incident. With its rather long existence, there are many customers of this provider.
Of course, not all customers feel smooth when booking tickets. There are some people who are struggling. This is usually experienced by new users. If you encounter this problem, you should contact the traveloka call center .
How to contact the call center from Traveloka
To contact by phone, there is one number provided by traveloka. The number is 0804-1500-308. Contact is open to the general public. Therefore, all problems or questions related to traveloka can be answered through this number.
You can also contact the traveloka call center at any time. This is because the number is active for 24 hours. There is always a CS ready to be on standby to meet the needs of consumers. Of course, traveloka also makes adjustments to the number of CS during the day and night. This adjustment makes their CS more during the day.
With a large number, you won’t wait in line for too long by contacting them throughout the day. When contacting a call center, make sure you have a sufficient amount of credit. At a minimum, have a loan of Rs 20,000. This is because this phone system is paid according to the provider you are using.
You can also contact him by landline phone if you want to get a cheaper fee. However, if there are no credits and landlines, it is also possible to contact by email. The official email from traveloka itself is located at firstname.lastname@example.org address. When contacting by e-mail, the response will not be as quick as when contacting the traveloka call center.
This is because CS takes time to understand your complaint and give a response. To make things easier, it would be better if you made the question as detailed as possible. With it, CS will make it easier to understand the chronology. But don’t contact the address when you’re having trouble with your SALDOKU balance.
UANGKU itself is the official means of payment from traveloka. But if you encounter this problem, simply send a message to the official email address of uangku. His own email address email@example.com. If the customer contacts CS traveloka for this problem, eventually the customer will also be directed to contact the address.
You can also contact him via social media and live chat.
There are other ways if you’re not comfortable contacting a traveloka call center by phone or email. The trick is to use social media. The social networks themselves are really suitable for use by Indonesians, given that their use is very popular. The first social network to choose from is Twitter.
Twitter is the most popular social media tool for communicating with traveloka. To connect via twitter, first open the app and log in with your account. After logging in, find your official traveloka account with @traveloka ID. If it has been found, you can use two media in communication.
The first remedy is to use the mention function. You can ask questions or complaints and mention @traveloka. However, this mention is too public. For obstacles or problems that are more personal, it would be better to use direct messages.
Direct message or DM is a feature that can be used so that you can communicate privately with traveloka. In fact, traveloka can also be contacted via Facebook and Instagram. The ID is also the same, namely @traveloka for Instagram and Traveloka for Facebook. The way to contact him is also the same.
However, none of them allow you to communicate through mention. Customers can use DM for instragram and facebook messenger for facebook. For the latter option, the traveloka call center can also be contacted via live chat. To enter the chat, first log in to the official website.
From there, you can find a special column for live chat. Wait a few minutes for CS to be available to answer your questions. If it is available, questions will be answered fairly quickly. It just takes time to enter the CS, so customers need to wait a little longer.
You can apply for a ticket refund through the call center
When contacting a traveloka call center , there are many services to choose from. That’s because CS was willing to deal with a wide range of issues that consumers might face. However, there are call center services that are rarely known to traveloka consumers. The service is a refund.
A refund is itself a refund request. This is important when the plane ticket is paid, but wants to be canceled because there is a sudden activity. Traveloka itself does not complicate the process. Not only when returning flights, hotel tickets can also be done with similar things . The refund process also does not take much time.
If the process is carried out on a hotel voucher, the required time is about 30 days. For the flight voucher itself, the return process is a little longer. This is because it takes up to 90 days to receive a refund. When contacting the traveloka call center for a refund, you will be asked a few questions.
This question is related to personal data, booking data and reasons for wanting to make a refund. Do not make a mistake when providing personal data and booking data. This is because the call center will not forward the service if there is an error in both. It would be better if the data was prepared in advance before contacting the CS.
There are a lot of issues to talk about.
In addition to making a refund, there are various questions you can ask CS. One of the most important questions is related to the status of the already full ticket. There are some consumers who complain about the difficulty of placing an order when the time is approaching. Especially if the flight is on holidays.
Usually tickets are filled from ancient times. If you’re having this problem, you can contact the traveloka call center . Contacting it doesn’t mean you’ll get a ticket to others to suffer. In that case, CS will provide suggestions for the best location near your destination.
With it, you can still reach your intended destination using the land route when you arrive. Usually, CS assumes that the destination is closer. That’s because the price is a bit cheaper. With it, you can reduce transportation costs to a great extent.
Other problems may also be reported, such as confusion when booking tickets and errors in applications. In fact, the best way to use the existence of a call center. Don’t let existing objects be wasted because you don’t use them. After all, the problem of confusion, which often annoys customers, can be eliminated by contacting the traveloka call center.